Benchmark Performance: Drive Smarter Growth

Listrak’s data gives retailers a clear view of cross-channel performance, so you can benchmark against industry trends, track performance quarter by quarter, and turn insights into action.

Overall Performance Trends

Digital Messaging Benchmarks

Email

SMS

Turn Benchmarks into Action

Get the key insights and strategies Listrak Intelligence uncovered from Q1 benchmarks.

Performance Reporting Terminology

Clickthrough Rate (CTR):

The percentage of recipients who clicked a link within a message, relative to the total number of messages sent.Formula: CTR = (Unique Clicks ÷ Total Sends) × 100

Conversion Rate (CVR):

The percentage of website visits that result in a completed order.Formula: CVR = (Total Orders ÷ Total Visits) × 100

Revenue Per Send (RPS):

The average revenue generated per message sent in an email, SMS, or marketing campaign.
Formula: RPS = Total Revenue ÷ Total Messages Sent

N/A: Indicates data could not be provided due to limited information available.

2026 Cross-Channel Benchmark Report

Access Listrak’s Full 2026 Cross-Channel Benchmark Report for a comprehensive view of performance across the year.