2026 Cross-Channel Benchmark Report

Email remains the foundation of retailer-customer engagement, while SMS adoption continues to accelerate. Together, these channels are generating a greater share of engagement and revenue through high-intent moments — from transactional and triggered campaigns to personalized post-purchase journeys.

Inside the Report

Clickthrough, Conversion & Revenue Per Send performance stats
Insights into triggered and transactional campaigns driving nearly half of Email revenue
SMS program maturity and adoption benchmarks, including 19% YOY send growth, and revenue increases of up to 262% in select retail verticals
Post-purchase, loyalty, and other high-intent performance strategies
Data-backed trends shaping cross-channel growth, from Price Drop alerts to Cart and Browse Abandonment programs

Benchmark Your 2026 Strategy

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Benchmark Your 2026 Strategy

Thank you! Your submission has been received!

Download Report

Oops! Something went wrong while submitting the form.

Please enter your valid business email.

Inside the Report

Clickthrough, Conversion & Revenue Per Send performance stats
Insights into triggered and transactional campaigns driving nearly half of Email revenue
SMS program maturity and adoption benchmarks, including 19% YOY send growth, and revenue increases of up to 262% in select retail verticals
Post-purchase, loyalty, and other high-intent performance strategies
Data-backed trends shaping cross-channel growth, from Price Drop alerts to Cart and Browse Abandonment programs

Download the Report

2026 Cross-Channel Benchmark Report

Benchmark Your 2026 Strategy

Benchmark Your 2026 Strategy

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