Support Team

Customers come first in everything we do

At Listrak we take customer satisfaction seriously. We strive to ensure that every customer is able to easily and effectively utilize the Listrak platform and our suite of retail-solutions, and we are dedicated to always being here to help resolve any issues or answer any questions that may arise as quickly as possible.

Have questions or need assistance?

877-362-4556 x1

support@listrak.com

Submit a Support Ticket

We're available anytime, 24/7, every day of the year

Business Hours (ET)

M T W TH F
7:30 am
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8:00 pm
7:30 am
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8:00 pm
7:30 am
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8:00 pm
7:30 am
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8:00 pm
8:30 am
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8:00 pm

After Hours

With our 24/7 technical support, you can rest assured that there is always someone here to help. For support after business hours, call us directly at 877-362-4556 x1.

The Listrak Support Team is fantastic. Normally, whenever I have a question, they have a solution within seconds. They're always very helpful and I appreciate the great service!

Response times you can count on

The Listrak Support team has a three-tier structure to address concerns of any size. Support Analysts and Senior Support Analysts handle calls during regular business hours, and any case requiring more advanced technical resources may be escalated to Listrak’s Development or IT Support Teams. The Support Team monitors the progress of each case and handles and documents all communication with your team.

Listrak’s Customer Support line is answered 24/7/365, with an average speed to answer time of 10 seconds and an average call time of less than five minutes. In addition, cases emailed to the Customer Support Team are generally responded to within 1 hour. For support after business hours, please call us directly at 877-362-4556 x1.

Support you can trust

Listrak offers customers reliable support, and we have the numbers to prove it. We proudly and consistently maintain a customer satisfaction rating of 8.5 or above.

Contact Listrak Support

If you wish to contact Support directly, please call 877-362-4556 x1 or email support@listrak.com

Submit a Support Ticket

Your information is safe with us. Listrak will not use your email address or information for any purpose other than corresponding with you regarding your requested information.