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Innovative Computer Services

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Managing the Opt-Out Process

For more information contact one of Listrak’s email marketing experts

Do

Include the unsubscribe link at the top of the email.

Caution

Bury the unsubscribe link in the email’s footer where it can easily be missed – if the recipients can’t opt out quickly and easily they’ll report the message as spam instead.

Do

Implement a single click unsubscribe process.

Do

Include a way for subscribers to opt-in to your lists again in case they unsubscribed accidently or changed their minds.

Do

Set up a valid email address subscribers can reply to in order to unsubscribe from your lists and monitor it closely.

Do

Remove unsubscribers from your lists no later than 10 days; or better yet, immediately.

Do

Remember that your opt-out mechanism must be able to process requests for at least 30 days after the message was deployed.

Do

Always use a suppression list to monitor unsubscribes.

Do

Work with Listrak’s email marketing experts for help  managing your opt-out process.

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