Technical Support Analyst
We have an immediate opening for a technical support analyst. The position works closely with clients to ensure friendly service and quick resolution to any technical issues that arise. The ideal candidate has a technical background the ability to solve problems, and the ability to clearly communicate complex information.
Job Functions:
- Consult with clients to understand, document, and resolve issues in a timely manner.
- Available to answer clients’ questions via the phone, email, and social channels.
- Assist sales and account managers as needed.
Requirements:
- Excellent customer service skills. You must be professional and empathetic and you must have outstanding communication abilities – both written and verbal.
- Technical knowledge. You must have experience with various email clients and settings and you must be able to troubleshoot network connectivity problems. Some experience with SQL, DNS, and HTML would be extremely helpful but isn’t required. You need to know how to connect to servers and computers via remote desktop and remote assistance tools.
- Ability to multi-task. This position is fast-paced and you must be well-organized and be able to balance and prioritize tasks.
- Self-motivated. The ideal candidate will have core values that are aligned with our organization – you are a team player and always put customers first. You are resourceful, goal oriented, and take full ownership of assignments.
Interested candidates should email a cover letter, current resume, and salary history to careers@listrak.com
Click here to return to the careers page >>